FAQs

Frequently Asked Questions

  1. Do I need to assemble the mattress?
    No assembly needed. Our mattress comes compressed in a box—just unroll it and let it expand naturally.
  2. How long is the sleep trial?
    We offer a 30-night risk-free sleep trial. If it’s not right for you, we’ll arrange a return and full refund.
  3. Is the mattress cover washable?
    Yes, the top knitted cover is removable and machine-washable for easy cleaning.
  4. What kind of support does ZuroSleep provide?
    Our mattress combines gel-infused memory foam and high-resilience support foam for balanced pressure relief and posture support.
  5. Is the foam material safe?
    Absolutely. All materials are non-toxic, certified, and free from harmful chemicals. You sleep safe and sound.
  6. Is the mattress safe for sensitive skin?
    Absolutely. Our mattress is made from skin-friendly materials and completely free of fiberglass, making it a safe and comfortable choice even for users with sensitive skin.
  7. Does the mattress contain any harmful materials?
    No. Our mattresses are crafted without harmful chemicals or fiberglass. We prioritize your health by using clean, non-toxic, and certified materials only.
  8. Will the mattress work with my existing bed frame?
    ZuroSleep mattresses are compatible with most bed frames — including slatted bases, box springs, adjustable bases, and even the floor.
  9. How does ZuroSleep support pressure relief?
    Our gel memory foam conforms to your body’s natural curves, easing pressure points on your shoulders, hips, and back for truly restorative sleep
  10. How long does delivery take within the UK?
    All UK orders are delivered within 1–3 working days. We work with reliable local couriers to ensure fast and secure shipping.
  11. How do I place an order?
    Browse our collection on zurosleep.com, choose your preferred product, and click “Add to Cart.” Follow the checkout steps to complete your purchase.
  12. How can I cancel or change my order?
    If your order hasn’t been shipped yet, contact us at support@zurosleep.com as soon as possible. Once shipped, changes or cancellations may not be possible.
  13. What if I have more questions?
    Just reach out to us at support@zurosleep.com — we’re happy to help, Monday to Friday, 9 AM–5 PM GMT.