Privacy Policy
Privacy Policy - ZuroSleep
At ZuroSleep, we collect, use, and store your data to provide you with the best products and customer service you expect from us. We will always be transparent about how we use your data, and you have control over it.
We are ZuroSleep Ltd, trading as “ZuroSleep”. For privacy queries, you can contact us at support@zurosleep.com. Other contact details are available on our website.
What Information We Collect
We may collect the following information:
- Name and job title, contact information including email address.
- Location information from the device you use to visit the site.
- Other information relevant to customer surveys and/or offers.
- Information about your visit to our websites, including how and when you visited, and how you interacted with the website (e.g., products you viewed or searched for).
How We Use the Information
We collect your data for three main reasons:
- Improve Service: To process any ZuroSleep orders you make and to deliver those to you, and to personalize and improve the products and services we provide to you.
- Send Promotional Information: To send you promotional emails about new products, special offers, or other information we believe you may find interesting.
- Market Research: To conduct market research, we may contact you by email or phone. We may use the information to customize the website according to your interests.
Never Sharing Data with Third Parties
We value your data and your relationship with ZuroSleep, and for that reason, we will never sell your data to a third-party company.
What Are Cookies?
In addition to the personal information you provide, we may also collect information automatically when you visit the site or access content in our electronic communications with you.
The collection of information may involve the use of cookies and web beacons:
- Web Beacon: A small graphic image placed on a web page that allows us to monitor traffic on the site or within electronic communications.
- Cookie: A small text file placed on your computer's hard drive by your browser. Cookies help us identify your computer and track details about your visit and browsing habits so that we can offer a more personalized experience and improve our services.
Most internet browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. If you choose not to accept cookies, some core features of the site may not be accessible. The information collected by cookies and web beacons is not tied to your personal contact details (such as your name or email address); it only includes general information about your computer settings, your internet connection, operating system and platform, IP address, browsing patterns, and geographical location.
Separate tools are also available for managing local shared objects or 'Flash cookies' from the ZuroSleep website. These cookies may be used to manage the effective delivery of services using video or other flash-related content.
While you do not need to allow your browser to accept cookies to browse much of our website or access many of our services, you must have cookies enabled if you wish to undertake certain services on our website or access areas reserved for registered users.
What’s Our Reason / Legal Basis for Collecting the Information
- Necessary for Contractual Performance: To take steps at your request to enter into a contract with you and/or to perform such a contract. This applies to initial inquiries and account, contact, and transaction information.
- Legitimate Interests: For example, sending marketing communications about our similar products, managing and improving services, tracking usage patterns, and preventing or detecting fraud or abuse. This applies to contact details, automated usage data, and survey feedback.
- Consent: If you’ve specifically agreed to our use of your data (e.g., by selecting a consent box). This may apply to contact or other information that you have agreed for certain types of marketing. You can withdraw permission at any time by emailing us.
How We Use Cookies
We use cookies for several purposes:
- To simplify the sign-in process for registered users
- To help ensure the security and authenticity of registered users
- To provide mechanisms for online services
- To enable traffic monitoring, which helps us analyze data about web page traffic and improve our website to better meet customer needs
Overall, cookies help us provide you with a better website experience by allowing us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any other information about you, other than the data you choose to share with us.
What Rights Do You Have?
If the legal requirements are met, you have the right to:
- Request access to your personal information
- Rectify inaccuracies
- Delete or restrict the use of your data in certain circumstances
- Data portability (i.e., transferring your data to another service)
- Withdraw any consent you’ve previously given (e.g., for marketing)
You may also have the right to object to the use of your personal information in certain circumstances.
If you have a complaint about how we handle your personal information, please contact us via the email address above. If you are not satisfied with our response or believe we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).
For more information about your rights, visit the ICO’s website: www.ico.org.uk.
We Use the Following Cookies:
- Strictly Necessary Cookies: These cookies are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas.
- Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and track how visitors move around the website. This helps us improve the website's functionality.
- Functionality Cookies: These cookies recognize you when you return to our website, allowing us to personalize our content for you, greet you by name, and remember your preferences (e.g., location).
Block Cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you block all cookies (including essential cookies), you may not be able to access all or parts of our site.